This book explains the concept of CRM and its place within the context of thinking on branding, and demonstrates how a marketeer can harness its power for a product, service or corporate brand. From Buy.com for $31.45
Brand Spirit: How Cause Related Marketing Builds Brands
"Many people are coming to the conclusion that 'valufacture' in the future is increasingly going to come from synergies and alliances. The single product or service is going to become a commodity sold on price alone. Cause Related Marketing is all about such synergies and alliances. All three parties involved benefit and that is why CRM is very much of the moment and has so much potential." Edward de Bono, from the foreword to "Brand Spirit.
"American Express invented Cause-related Marketing in the early 1980s - service marked the term - and I said at the time to American Express executives that the idea was perhaps the greatest marketing innovation in 50 years. Surely it would be copied. Given the subsequent expansion of Cause-related Marketing into the four corners of the earth under the banners of thousands of diverse companies, in hindsight I underestimated the power of the idea. This book demonstrates why Cause-related Marketing is such a major and exciting force in the global marketing world." James D. Robinson III, Chairman and CEO RRE Investors, former Chairman and CEO American Express Company
"Pringle and Thompson have done a masterful job of showing how companies can benefit by moving beyond rational and emotional branding to 'spiritual' branding." Philip Kotler, S.C. Johnson Son Distinguished Professor of International Marketing, Kellogg Graduate School of Management, Northwestern University
"It's often assumed that market forces and social responsibility are impossible bed-fellows. "Brand Spirit challenges this view and shows with hard example how, through Cause Related Marketing, good business and good works can be mutually supportive." JeremyBullmore, WPP Group PLC, London
"At Harvard and now at London Business School I've seen how important the understanding of brands and branding has become within a top MBA programme. "Brand Spirit brings new thinking to his key area in a highly readable and insightful way. From Walmart for $32.85
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